Refund and Returns Policy

All customers are entitled to a refund pursuant to Australian Law. Please refer to the relevant websites for this information. Unfortunately, you are not entitled to a refund simply because you change your mind. In rare circumstances we may allow a refund for other reasons but they are subject to the consumer paying for return postage and a $12 restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact-us@ausspirit.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact-us@ausspirit.com and send your item to: PO Box 186 Everton Park Qld 4053 with an email notification including tracking details.

To return your product, you should mail your product to: PO Box 186 Everton Park Qld 4053.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs (both yours and ours) are non-refundable. If you receive a refund, the cost of the original shipping and return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at contact-us@ausspirit.com or phone us on 0423 034 896 for questions related to refunds and returns.